Frequently asked questions

Inkjet printers spray liquid ink through microscopic nozzles, making them ideal for high-quality photo and colour printing. Laser printers fuse toner powder onto the paper with heat, which suits high-volume, high-speed text printing.

Weigh four things: your monthly print volume, what you print (text vs photos), whether you need scan/copy/fax or print only, and your preferred connectivity (Wi-Fi, network, USB). More important than the sticker price is the long-term cost per page. Tell the ITCO team your workload and we'll recommend the right model.

Laser printers — particularly the Canon imageRUNNER series and the larger i-SENSYS models — are best for high volumes thanks to faster speeds, a lower cost per page, and higher monthly duty cycles.

Monochrome printers print in black only — the most economical choice for text documents and businesses cutting print costs. Colour printers use multiple inks or toners, suiting presentations, marketing material and photos.

MegaTank models use refillable ink tanks instead of cartridges, so the cost per page drops sharply, yields run into thousands of pages per fill, and you replace ink far less often. Ideal if you print regularly and want to cut running costs.

It depends on usage and maintenance. On average inkjet printers last 3–5 years and laser printers 5–7 years with regular servicing. An ITCO maintenance contract extends that life and reduces downtime.

The PIXMA and imagePROGRAF PRO ranges are built for professional photo output — high resolution, vivid colour and support for a wide range of media. If photography is your core business, talk to us and we'll match the model to your print sizes.

On the printer's control panel open network settings and choose the Wi-Fi setup option, then select your network and enter the password. You can also use the router's WPS button, or run setup from a computer using the printer software.

Yes. Install the Canon PRINT app, or use AirPrint on iPhone. Just make sure your phone and printer are on the same Wi-Fi network, then pick the printer from the device list.

Open the front cover, lift the cartridge holder latch and slot each cartridge into place until it clicks. Close the latch, then the cover, and follow the on-screen alignment prompts.

From the printer's control panel, the Canon PRINT app, or the printer status monitor on your computer. Many MegaTank models also have transparent tanks so you can see the level directly.

Enable sleep mode and automatic power-off in the printer settings, use duplex printing to save paper, and choose ENERGY STAR certified models.

Genuine cartridges are engineered for your exact printer, so they deliver consistent quality and a longer device life. Counterfeits cause poor output and faults, and can void your warranty. ITCO supplies genuine Canon consumables.

High-yield cartridges (usually marked with an H) hold more ink or toner and print more pages. They cost more up front but less per page — the better value if you print a lot.

Use draft or eco mode for non-critical documents, print in black and white when colour isn't needed, and clean the print head regularly. Duplex printing also saves paper.

Technically yes, but it isn't recommended — it degrades print quality, can damage the printer and voids the warranty. If cost is the concern, MegaTank printers are the proper answer since they're designed to be refilled.

In a cool, dry place away from direct sunlight and temperature extremes, and leave them in their original packaging until use so they don't dry out.

Canon runs a free cartridge recycling programme. Hand your empties to ITCO and we'll process them through the programme rather than sending them to landfill.

The Canon DR series — especially the DR-G models — is built for large document volumes: high speeds, robust paper handling and single-pass duplex scanning. For lighter use, CanoScan LiDE is enough.

Duplex scanning captures both sides of a sheet automatically in one pass, halving the time. Enable it in the scanner software by selecting duplex mode before you start.

Load all the pages into the document feeder, choose “Scan to PDF” in the scanner software, and enable the combine-into-one-file option before starting.

Yes — with compatible scanners and software such as Canon CaptureOnTouch you can scan directly to Google Drive, Dropbox or OneDrive.

Switch the scanner off and unplug it, then wipe the glass with a soft lint-free cloth lightly dampened with glass cleaner. Never spray cleaner directly onto the glass.

Check ink or toner levels and replace if needed. On an inkjet, run a print head cleaning — the nozzles may be clogged. Also confirm the document isn't empty and the print settings are correct.

From the maintenance menu on the printer's control panel — or the printer driver on your computer — select “Cleaning” or “Deep Cleaning” and follow the prompts. This clears clogged nozzles and restores quality.

Remove the cartridge and refit it, making sure it clicks home. If it persists, clean the contacts with a dry cloth. If it still fails, the cartridge itself may be faulty.

Confirm the device is connected and powered on, check the USB cable or network connection, reinstall the drivers and restart the computer. Try a different USB port or cable if needed.

In the catalog, pick the models you want and tap “Request a quote” — a ready-made WhatsApp message with your selection goes to the sales team. Or call us directly on 01031306700.

No. All catalog prices exclude VAT, installation and maintenance contracts. Prices are subject to change, so please confirm with the sales team before purchase.

It means the model isn't in stock right now but we can source it for you. Contact us and we'll confirm the expected lead time and final price.

Yes. We offer annual maintenance contracts for Canon devices covering scheduled inspections, spare parts and priority response — so your costs are known up front and a breakdown never stops your work.

Yes. Our certified technicians visit your site to diagnose and fix hardware issues, carry out maintenance and train your team. We also provide remote support for issues that don't need a visit.

Our office is in Al Haram, Giza and we primarily serve Greater Cairo. For other governorates, contact us and we'll arrange the best delivery and support option.