Your right to return or exchange anything you buy from ITCO — the windows, the conditions, and the steps, written against Egyptian Consumer Protection Law No. 181 of 2018.
Last updated: 22 August 2026
This policy applies to every product bought from Integrated Trading Company (ITCO) and delivered inside the Arab Republic of Egypt — whether you bought it at our premises, through our sales team, or after an enquiry made on this website, on WhatsApp, or by phone.
The rights set out here come from Egyptian Consumer Protection Law No. 181 of 2018. Nothing in this policy reduces any right the law grants you, and where any clause here conflicts with the law, the law prevails.
You may return or exchange any product within 14 days of receiving it, without giving any reason and without bearing any cost. This is the text of Article 17 of the law, and we apply it as written.
What we need from you: the product in the condition you received it, with all its accessories and original packaging, plus the invoice or any proof of purchase.
If the product turns out to be faulty, or does not match the advertised specification, you have the right within 30 days of delivery to exchange it or return it for a full refund — under Article 21 of the law.
Technical inspection is free, and ITCO covers transport and inspection costs in this case. You will never be asked to pay anything in order to prove a fault exists.
If the fault appears after 30 days, it is covered by the manufacturer's warranty — see the warranty section below.
If you completed the purchase without seeing the product in person, that is a distance contract, and on top of your other rights you may withdraw from the contract within 14 days of receiving the product — under the distance-selling provisions in Chapter Three of the law (Articles 36–41).
In this case we refund the amount paid within 7 days of the product being returned.
These exclusions are limited to what the law and its executive regulations permit — they are not conditions we add of our own:
We refund through the same payment method you used: cash is returned in cash or by bank transfer to your account, and card or bank payments go back to the same card or account.
The window is 7 days from the date the product is returned. If the bank takes longer to post the credit, we send you the transfer reference so you can follow it up.
We refund the full amount, including any delivery charge you paid at purchase. There is no restocking fee, no administrative deduction, and no percentage withheld.
You can exchange the product for the same model or a different one, within the same windows. If the new model costs more you pay the difference; if it costs less we return the difference on the same refund terms.
Every genuine device sold by ITCO carries the authorised distributor's warranty. It covers manufacturing defects after the return windows have closed, and is honoured by repair or part replacement at authorised service centres. The warranty period is stated on the warranty certificate supplied with the device and varies by model.
The warranty is void if the device is tampered with or repaired outside an authorised centre, if counterfeit consumables are used, or where damage results from electrical faults, liquids, or misuse.
The Consumer Protection Law protects the consumer — a natural person buying for personal or family use. Company and government purchases are governed by the supply contract or tender terms agreed between us.
Our default in those contracts: replacement of any device with a manufacturing defect within 30 days of delivery, with the remaining return terms set out in the contract itself.
Speak to our customer service lead on the hotline, or email support@canon-itco.com, and we will respond within one working day.
You may also file a complaint at any time with the Consumer Protection Agency on 19588 or through cpa.gov.eg.
Talk to us and the ITCO team will recommend the devices and solutions that match your workload and budget.
