If your Canon device has stopped or is printing badly, we are the authorised distributor in Egypt since 2001 and we service the full Canon range — from a small office printer to an imageRUNNER copier to an imagePROGRAF plotter. Tell us the model and describe the fault and we will usually tell you the likely cause while you are still on the phone.
Based at: 13 Ahmed Kamal St., Al Haram, Giza Sunday to Thursday 09:00 – 17:00
The full Canon office and production range, whether you bought it from us or from someone else. Our technicians are Canon-certified and trained on the same machines we supply — the person fixing your device is the person who installs and commissions it.
Most faults are resolved on-site — the technician arrives with the common parts and finishes in one visit. Anything requiring a full strip-down, a board replacement or precise calibration comes to the workshop. Large machines such as copiers and plotters are almost always handled at your premises, since moving them is itself a risk.
These are the faults we see most. Many have a simple fix you can try before calling a technician — and if it does not work, you will at least know what to tell them.
Usual cause Usually the drum unit is worn or scratched, or the toner is nearly empty and distributing unevenly.
Try this first Remove the toner cartridge, rock it gently side to side a few times and refit it. If the streaks reduce, the toner is low. If nothing changes, it is probably the drum.
Usual cause In Egypt the number one cause is the paper itself — cheap stock, or paper that has absorbed humidity in storage. A worn pickup roller is a distant second.
Try this first Try a fresh ream from a sealed pack, fan the stack before loading, and do not fill the tray to the brim. If the jams stop, the paper was the problem.
Usual cause Toner is low, the print density setting is turned down, or toner-save mode is on without anyone realising.
Try this first Check the printer settings: make sure Toner Save is off and density is at medium or above.
Usual cause A counterfeit or refilled cartridge whose chip is not recognised. This is more than an annoyance — that cartridge leaks powder inside the machine and damages the drum.
Try this first Refit the genuine cartridge if you still have it. If the machine then works normally, the fault is the cartridge, not the printer.
Usual cause Most often the IP address changed after a power cut or router restart, and the computer is still looking for the old one.
Try this first Print a network configuration page from the device panel and check its current IP. If it changed, have your network assign it a static IP — that stops the problem recurring.
Usual cause Usually the fuser unit is worn and no longer bonding toner to the paper at sufficient heat.
Try this first If printed toner rubs off with your finger, that is an almost certain fuser sign. This needs a technician — do not attempt to remove it, the fuser runs extremely hot.
Usual cause A worn separation pad or roller, or sheets sticking together from humidity.
Try this first Fan the stack thoroughly and try fresh paper. If it persists with new paper, the part needs replacing — it is a cheap, quick job.
Usual cause The narrow glass strip beside the main scanner glass is dirty. This is the complaint most often solved in a minute.
Try this first Wipe that narrow strip with a clean, dry cloth. Nine times out of ten the line disappears.
Yes. We handle any Canon device whether it was bought from us or anywhere else. Being the authorised distributor means we have the genuine parts and certified technicians, not that we serve only our own customers.
We are based in Al Haram, Giza and serve Greater Cairo and Giza. For other governorates, tell us your location and device type and we will tell you what is possible — larger machines are arranged differently.
Yes, genuine Canon parts. This is not a detail — a copy part saves a little and shortens the machine's life, and many of the faults that reach us were caused by an earlier repair with a non-genuine part.
Recurrence usually means the device is running beyond its monthly duty cycle, or that there is no scheduled maintenance. In that case another repair is not the answer — either move to a device sized for your volume, or take a scheduled service contract that prevents the fault before it happens.
Send us the device model on WhatsApp (printed on the front or on a label at the back) with a description of the fault, and a photo of the bad output if there is one. That saves half the call and lets the technician arrive with the right part.
Send us the model and a description of the fault on WhatsApp and we will tell you the likely cause and what it needs.
