The environment destroys devices
Dust enters the paper path and mixes with toner. Heat affects the fuser. The result is repeated faults blamed on a bad machine when the real issue is a device chosen for the wrong environment.
A factory prints in a place printers were not designed for: dust, heat, vibration and round-the-clock operation. Ordinary office devices fail there quickly — not because they are bad, but because they were built for an office.
Dust enters the paper path and mixes with toner. Heat affects the fuser. The result is repeated faults blamed on a bad machine when the real issue is a device chosen for the wrong environment.
Conformity certificates, inspection records and work orders are requested at audit and in any customer complaint. If the archive is paper inside a factory, you find it soiled, lost or faded.
When the printer producing work orders stops, the line stops with it. The difference between one hour and four is measured in output, not inconvenience.
Before recommending a device we ask exactly where it will sit. An air-conditioned production office is one thing; beside the line is another entirely. Sometimes the answer is not a tougher machine — it is placing the device somewhere protected and distributing the output, or displaying work orders on a screen instead of printing them. We say this because most factory printing problems are solved by a location decision rather than a purchase.
They are the highest value and the smallest volume. Inspection records and conformity certificates are of manageable size and are requested often, so digitising them delivers an immediate result at any audit or complaint. The older production archive follows gradually, or stays on paper with a digital index recording where each record sits.
There are devices with a higher monthly duty cycle and a shorter, more robust paper path that tolerate harsher conditions. But no office device withstands heavy dust indefinitely — which is why we ask about the location first.
Label printing uses specialised devices and media depending on the label type and where it is used. Tell us what the label is applied to and what it is exposed to, and we will tell you what is available and appropriate.
Service contracts include scheduled preventive visits and response priority. The specific response times are set in the contract according to your situation — talk to us about your line size and the impact of downtime.
Talk to us and the ITCO team will recommend the devices and solutions that match your workload and budget.